Frequently Asked Questions

A: The cleaning frequency depends on your environment:

• Offices: Every 6-12 months for general dust removal
• Healthcare facilities: Every 3-6 months due to hygiene requirements
• Retail spaces: Every 4-8 months depending on foot traffic
• Schools: Every 6 months, with spot cleaning as needed

A: For mineral fiber tiles:

1. Use a soft brush or vacuum with brush attachment on low suction
2. Work gently to avoid damaging the tile surface
3. For stubborn marks, use a clean, slightly damp cloth
4. Never soak tiles - excessive moisture can cause warping or staining
5. Allow tiles to dry completely before replacing if removed

A: Metal grid cleaning is straightforward:

1. Dust regularly with a microfiber cloth or soft brush
2. For deeper cleaning, use mild soap solution with a damp cloth
3. Dry immediately to prevent water spots
4. Check for any loose connections during cleaning
5. Report any corrosion or damage to your ceiling contractor

A: Replace tiles when you notice:

• Water damage or staining that cleaning cannot remove
• Cracks, chips, or structural damage
• Sagging or warping that affects the ceiling's appearance
• Tiles that have lost their acoustic properties
• Any tiles showing signs of mold or mildew

A: Yes, individual tile replacement is possible for trained staff:

1. Safety first: Ensure proper ladder safety and have someone assist
2. Identify tile type: Note the tile specifications for exact replacement
3. Gentle removal: Lift tiles carefully to avoid damaging the grid
4. Check grid integrity: Ensure the grid system remains stable
5. Professional assessment: For multiple tiles or grid damage, contact us

 A: For consistency and quality:

• Contact us first - we maintain records of your specific installation materials
• We can supply exact matches from our trusted suppliers (Galaxy Insulation Swansea and Encon)
• This ensures color matching and maintains your warranty coverage
• We can also provide technical guidance for proper installation

  A: Contact us immediately if you notice:

• Visible sagging in any section
• Loose or disconnected grid components
• Unusual noises when tiles are disturbed
• Water damage affecting the grid structure
• Any tiles falling or becoming loose frequently

   A: Common causes include:

• Building settlement: Natural building movement affecting the grid
• Humidity changes: Expansion and contraction of materials
• Incorrect installation: Grid components not properly secured
• Overloading: Additional weight placed on the ceiling system
• Age-related wear: Normal wear requiring professional assessment

    A: For water damage:

1. Identify source: Address the leak before ceiling repairs
2. Safety assessment: Ensure structural integrity before accessing area
3. Document damage: Take photos for insurance purposes
4. Professional evaluation: Contact us for assessment and replacement
5. Prevent mold: Quick action prevents larger issues

      A: Schedule professional service:

• Annually: For comprehensive system inspection
• After incidents: Following any building work, leaks, or damage
• Before warranty expiration: To maintain coverage and identify issues
• Preventive care: When you notice minor issues before they become major
• Compliance requirements: For healthcare or food service facilities

      A: Our professional maintenance covers:

• Complete grid system inspection and tightening
• Tile assessment and replacement recommendations
• Cleaning of hard-to-reach areas
• Performance evaluation of acoustic and fire-rated systems
• Documentation for compliance and warranty purposes
• Preventive recommendations to extend system life